Terms and Conditions of the Online Store

ZLOCISTO.PL

§1 Basic Definitions
§2 General Provisions
§3 Terms of Service
§4 Terms of Agreement
§5 Order Fulfillment
§6 Delivery
§7 Payment Methods
§8 Warranty
§9 Withdrawal
§10 Complaint Procedure
§11 Liability
§12 Out-of-Court Complaint and Claim Resolution Methods
§13 Provisions for Entrepreneurs
§14 Final Provisions

Introduction

Dear Customer, these Terms and Conditions regulate the process of concluding sales agreements via the aforementioned website, the rules for fulfilling these agreements, including delivery, rights and obligations under applicable law, as well as the procedure for withdrawal from the agreement and complaint handling. The Terms and Conditions consist of four main parts:

  • a) §§ 1 to 3 - general provisions of these Terms and Conditions;
  • b) §§ 4 to 7 - description of the process of purchasing Goods/Services;
  • c) §§ 8 to 12 - regulations related to identifying defects in Goods/Services and the right to withdraw from the agreement;
  • d) §§ 13 to 14 - all remaining provisions.

§1 Basic Definitions

  1. Online Store - the Service Provider's online store available at www.zlocisto.pl
  2. Seller - Anna Kaszewska, conducting business under the name ZŁOCISTO Anna Kaszewska, with NIP 971 072 31 55, REGON 361416873
  3. Seller's Address - whenever the Terms and Conditions refer to the Seller's address, it means the following details:
    • headquarters: ZŁOCISTO, ul. Mickiewicza 14, 05-200 Wołomin
    • email address: [email protected]
  4. Customer - a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity, a legal person, or an organizational unit without legal personality, which is granted legal capacity by law, who has concluded or intends to conclude a sales agreement.
  5. Consumer - as per Article 221 of the Civil Code: a natural person performing a legal act with the Seller not directly related to their business or professional activity.
  6. Sales Agreement - a sales agreement for a Product listed on the aforementioned Online Store, concluded or to be concluded between the Customer and the Seller via the Online Store.
  7. Goods - a Product, a movable item purchased by the Customer via the Online Store, i.e., jewelry made of gold, silver, and stainless steel, including personalized products.
  8. Order - a declaration of intent by the Customer, submitted via the Online Store, specifying: the type and quantity of Goods available in the Online Store's assortment at the time of placing the order, the payment method, the delivery method, the place of delivery, and the Customer's details.
  9. Order Form - an electronic service, a form available in the Online Store, enabling the submission and execution of an Order, including adding Products to an electronic cart and specifying the terms of the Sales Agreement, including the delivery and payment methods.
  10. Order Fulfillment Time - the time in which the order placed by the Customer in the Online Store will be completed, packed, sealed by the Seller, and handed over for delivery using the delivery method chosen by the Customer.
  11. Business Day - one day from Monday to Friday, excluding public holidays.
  12. Consumer Rights Act - the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827, as amended).
  13. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council (of April 27, 2016, Official Journal of the EU L. No. 119)

§2 General Provisions

  1. The Seller declares that they comply with all required principles of personal data protection for Customers as provided, among others, by the Act of May 10, 2018, on the Protection of Personal Data and in accordance with the GDPR regulations. The Customer consents to the collection, storage, and processing of their personal data by the Seller solely for purposes directly related to the fulfillment of the ordered Service/Goods in the Online Store. Detailed conditions for the collection, processing, and protection of personal data by the Seller are specified in the Online Store's "Privacy Policy."
  2. When placing an order in the Store, the Customer has the opportunity to review the Terms and Conditions, accepting its content by marking the appropriate field in the form. Acceptance of the Terms and Conditions is necessary to process the order. Please note that concluding a Sales Agreement via the Internet and accepting the Terms and Conditions entails an obligation to pay for the ordered Goods.
  3. The data administrator applies appropriate technical and organizational measures to ensure the protection of personal data proportionate to the risks and categories of data under protection. In particular, data is protected against unauthorized access, collection, processing, loss, alteration, damage, or destruction by unauthorized persons. The detailed scope of protection is regulated in accordance with the requirements in the Personal Data Protection Policy (security policy, personal data protection regulations, IT system management instructions).
  4. The administrator of your personal data is Anna Kaszewska, whose contact details are provided above.
  5. Every person whose data is processed has the right to:
    • supervise and control the processing of personal data for which the Seller maintains a data collection system for the Online Store's customers;
    • obtain comprehensive information on whether such a collection exists and is maintained by the Seller;
    • determine who the data administrator is, their address, headquarters, and name, or, in the case of a natural person, their first and last name and place of residence;
    • obtain information on the purpose, scope, method, and time of processing of data contained in such a collection;
    • obtain information in a generally understandable form about the content of this data;
    • learn the source from which the data concerning them originates, unless the data administrator is obliged to keep this information confidential due to classified or professional secrecy;
    • request the supplementation, updating, correction of personal data, temporary suspension, or deletion if it is incomplete, outdated, false, or collected in violation of the law or is no longer necessary for the purpose for which it was collected.
  6. In accordance with point 6, the Customer has the right to access the content of their processed personal data, correct it, and request its deletion. The personal data administrator is obliged to supplement, update, correct, temporarily or permanently suspend processing, or delete the data from the collection promptly and immediately upon notification, unless the request concerns personal data for which the procedure for supplementation, updating, or correction is specified by separate legal provisions, including laws.
  7. During the order finalization process, the Customer consents to the collection and processing of their personal data by the Seller in accordance with the Act of May 10, 2018, on the Protection of Personal Data and in accordance with GDPR regulations. Data may be transferred to another entity only when required by law or necessary for the fulfillment of the placed order.
  8. The Customer may consent to receive advertising and commercial information from the Seller electronically (or via SMS, if they agree) by subscribing to the NEWSLETTER.
  9. The Customer using the Seller's services provided via the Online Store is obliged to comply with these Terms and Conditions to the extent necessary for the fulfillment of the placed order and not contrary to applicable law and social norms.
  10. The Seller fulfills orders within Poland and orders placed by Consumers in Europe, and after prior agreement on delivery terms, also in other countries.
  11. All Goods available for sale in the Online Store have been legally introduced to the Polish market and comply with legal regulations. Information about the Goods on the Online Store's website constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Act of April 23, 1964, Civil Code.
  12. NOTE: The prices of Goods listed on the Online Store's website do not include delivery costs, which are added at the stage of selecting the delivery method by the Customer.

§3 Terms of Service

  1. This Online Store provides services electronically. The condition for entering into an agreement is primarily the completion of the online order form to conclude a sales agreement. Entering into the agreement is voluntary.
  2. Product Reviews. The Buyer receives an invitation to leave a review of the products at the email address provided during the order process. From the provided email address, the Buyer is redirected to a form where they can leave a review. The review is automatically displayed on the store's website in the "reviews" section on the product page and on the page https://www.zlocisto.pl/opinie_klientow.
  3. Website Reviews. The Buyer receives an invitation to leave a review of the website at the email address provided during the order process. From the provided email address, the Buyer is redirected to a form where they can leave a review. The review is automatically displayed on the website in the "reviews" section, randomly on the store's homepage, and on the page https://www.zlocisto.pl/opinie_klientow.
  4. The service agreement is concluded electronically by enabling the Customer of the Online Store to complete the order form. The agreement is concluded for a fixed period at the moment the Customer begins completing the form and is terminated upon withdrawal from completing the form or upon submission of the completed form to the Seller. The process of completing the order form is organized in such a way that every Customer has the opportunity to review it before deciding to conclude the agreement or make changes to the agreement.
  5. The service specified in point 1 is provided free of charge; however, it may require access to the Internet.
  6. Orders can be placed electronically 24 hours a day, 7 days a week.
  7. When finalizing the purchase, the Customer marks the option "I consent to the processing of my personal data contained in the order form by the store for the purpose and scope necessary to fulfill the order." – this is necessary to conclude the agreement. Providing personal data is required to place an order; failure to provide personal data will be equivalent to withdrawing from concluding the agreement.
  8. In accordance with Article 8(2) of GDPR, the administrator, taking into account available technology, makes reasonable efforts to verify whether the person exercising parental authority or custody over a child (under 16 years of age) has given or approved consent.
  9. The Customer bears all costs related to Internet access and data transmission in accordance with the tariff of their service provider, with whom the Customer has signed an agreement for Internet services.

§4 Terms of Agreement

  1. To conclude a valid and binding Sales Agreement, the Customer selects the Goods in accordance with the offer displayed on the Online Store, specifying the quantity of Goods they intend to purchase and, if applicable, indicating the features of the ordered Product and its specifications. Along with selecting the Goods, the Customer completes the online order form, providing the information necessary for the Seller to fulfill the order, such as the quantity, delivery address, and payment method, based on the messages and information displayed to the Customer on the website and contained in these Terms and Conditions.
  2. Registering a Customer Account in the Online Store is voluntary and free of charge. The Customer may make a purchase after registering an account or without registration (as a "guest").
  3. Immediately after receiving the order, the Seller sends the Customer, via email to the address provided during the order process, a statement confirming receipt of the order, which also serves as confirmation of the order. Upon receipt of this message by the Customer, the Sales Agreement is concluded.
  4. The summary and confirmation message of the order contains all previously agreed terms of the Sales Agreement, including the quantity and type of ordered Goods, their specifications in the case of Goods with individual characteristics specified by the Customer in the Online Store, the total price to be paid (specified in Polish zlotys), including delivery costs and the amount of any discounts granted (if applicable).
  5. If the Customer has multiple discounts from various sources/promotions, they can only be combined/summed if explicitly stated in the Promotion Terms and Conditions. If there is no provision regarding the combination of different promotions/discounts, only one discount (one promotion) can be selected for a given purchase.

§5 Order Fulfillment

  1. The Seller diligently fulfills the Customer's orders in the order they are received – every order is a priority and very important to us!
  2. The order fulfillment time for an individual Customer varies depending on the ordered product. The vast majority of products are shipped within 1 business day from the moment the Customer places the Order. For products such as rings or wedding bands, the delivery time may be longer, but it is always specified on the product page. The order fulfillment time primarily includes the time required to prepare the order (completing and packing the order, handing it over to the courier, and, in selected cases, manufacturing or engraving the Goods). The delivery time depends on the chosen delivery method and may vary depending on the type of transport selected by the Customer.
  3. In the event of exceptional circumstances or the inability to fulfill the order within the time specified in point 2, the Seller will promptly contact the Customer to determine the next steps, including setting a new order fulfillment date, changing the delivery method, or possibly offering an alternative product for the fastest possible delivery.

§6 Delivery

  1. Delivery of Goods within Poland is carried out via courier companies DPD and Inpost. For international shipments, it is possible to send the package via other courier companies such as DHL, FEDEX, or UPS, and their availability is displayed during the selection of the delivery option at the order placement stage, depending on the selected delivery country.
  2. Please note that we do not use the services of Poczta Polska (Polish Post), and therefore it is not possible to send Goods via this operator.
  3. Ordered Goods are delivered according to the Customer's choice:
    • directly to the Customer's address,
    • to a DPD parcel locker or pickup point,
    • to an Inpost parcel locker or pickup point,
    • to the Seller's personal pickup point, which is the ZŁOCISTO jewelry store located at Mickiewicza Street 14 in Wołomin (05-200).
  4. The Customer is continuously informed about the delivery costs, which are provided during the completion of the online order form. The shipping costs depend on the country to which the order is being sent, the quantity of ordered Goods, and their weight.
  5. Personal pickup at the store is possible on business days from 10:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 2:00 PM, after the Customer has received a message confirming that the package is ready for pickup. The Customer selects the delivery method in the online order form and confirms it during the order process. The Goods are always packaged in a manner appropriate to their properties to prevent damage, loss, or destruction during transport.

§7 Payment Methods

  1. The Seller allows payment for the ordered Goods in the form of a prepayment to a bank account.
  2. Electronic payment by credit card (Visa, Visa Electron, MasterCard, Maestro) or online banking transfer via the Przelewy24 online payment service, including options such as BLIK, Apple Pay, and Google Pay.
  3. Cash on delivery of the ordered Goods (cash on delivery) – the Customer pays the courier upon receiving the ordered Goods delivered by the courier company to the address specified by the Customer in the order. Cash payment is also possible at the Seller's address: ZŁOCISTO, Mickiewicza Street 14, 05-200 Wołomin.
    Note: Cash on delivery is excluded for certain items made to order, such as gold wedding bands.

§8 Warranty

  1. Delivery of Goods under the warranty for defects is carried out at the Seller's expense.
  2. The Seller is liable under the warranty if a defect is found within two years from the date the Goods were delivered to the Consumer. The Seller is liable to the Consumer if the Goods, at the time of delivery, do not conform to the agreement or have physical or legal defects. The Seller is responsible for the non-conformity of the Goods with the agreement if it is discovered within two years from the date of delivery to the Buyer. In the case of replacement of the Goods, this period starts anew. A physical defect means the non-conformity of the sold item with the agreement. In particular, the sold item is non-conforming with the agreement if:
    • it does not have the properties that such an item should have due to the purpose specified in the agreement or resulting from circumstances or its intended use;
    • it does not have the properties that the Seller assured the Buyer of, including by presenting a sample or model;
    • it is not suitable for the purpose that the Buyer informed the Seller of when concluding the agreement, and the Seller did not raise any objections to such use;
    • it was delivered to the Buyer in an incomplete state.
  3. Complaints regarding defects in the Goods should be sent electronically to the Seller's email address or in writing to the Seller's postal address (see §1 point 3: "Seller's Address"). If the Consumer has difficulties and does not know how to construct a complaint regarding defects in the Goods, they may use the form provided as Annex 2 to these Terms and Conditions. This is solely a facilitation for the complaint process and is not a requirement for the effectiveness of the complaint.
  4. If necessary for the proper assessment of physical defects in the Goods, upon request and after initial arrangements with the Seller, the Goods should be delivered to the Seller's address (see §1 point 3: "Seller's Address") if the nature of the Product allows it.
  5. The Seller will respond to the Consumer's complaint promptly, but no later than within 14 calendar days from the date of receipt. Failure to respond to the complaint within the specified period is equivalent to its acceptance by the Seller and acknowledgment as justified.
  6. The Seller covers the costs of collecting the Goods, delivery, removal of defects, or replacement of the Goods with new ones.

§9 Withdrawal

  1. In accordance with the law, the Customer who is a Consumer, as defined in Article 27 of the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) on Consumer Rights, has the right to withdraw from a distance agreement without giving any reason.
  2. The right to withdraw from the agreement applies within 14 calendar days from the moment the Goods are taken into possession by the Customer who is also a Consumer or by a third party indicated by the Customer other than the carrier.
  3. When the Customer who is a Consumer withdraws from the agreement, the agreement is considered not concluded, and the Consumer is released from all obligations. What the parties have provided to each other must be returned in an unchanged state unless the change was necessary within the limits of ordinary management. The return should take place immediately, no later than within fourteen days.
  4. The Customer who is a Consumer may withdraw from the agreement by submitting a statement using the online form provided as Annex 1 to these Terms and Conditions, sending it electronically or to the Seller's postal address, as chosen by the Customer. Annex 1 is only an aid for withdrawing from the agreement and is not a mandatory template for exercising the right of withdrawal. The Customer may, but is not required to, use it. For effective withdrawal, it is sufficient to send a written statement to the Seller's address along with the returned product.
  5. Participation in the loyalty program extends the possible return period.
  6. To meet the deadline specified in point 2, it is sufficient to send the Customer's statement of withdrawal from the agreement before its expiration.
  7. The Seller will promptly confirm receipt of the Customer's statement of withdrawal from the agreement and appropriately inform the Customer about further proceedings, including the method of returning the Goods, and will answer any questions.
  8. The Seller will promptly, no later than within 14 calendar days from the date of receipt of the Customer's statement of withdrawal from the agreement, refund all payments received from the Customer, including the costs of delivering the item. The Seller will refund the payment using the same payment method used by the Customer unless the Customer explicitly agrees to a different refund method that does not involve any costs for them.
  9. If the Seller, with the Customer's consent, has not undertaken to collect the Goods from the Customer, the Seller may withhold the refund of payments received, including the costs of delivery, until the Goods are returned or the Customer provides proof of their return, whichever occurs first.
  10. The Customer is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller without delay, but no later than within 14 calendar days from the day they withdrew from the agreement, unless the Seller has proposed to collect the Goods themselves. To meet the deadline, it is sufficient to send the Goods back before its expiration.
  11. The Customer who is a Consumer bears only the direct costs of returning the Goods.
  12. The Consumer has the right to withdraw from a distance agreement without giving any reason and without incurring costs, except for the costs specified in Articles 33 and 34 of the Consumer Rights Act.
  13. The Goods should be delivered to the Seller's Address (see §1 point 3: "Seller's Address").
  14. The Consumer is responsible for any reduction in the value of the Goods resulting from their use in a manner exceeding what is necessary to determine their nature, characteristics, and functioning. This means that the Buyer has the right to evaluate and check the Goods, but only in a way that would be possible in a physical store (i.e., checking their completeness and technical parameters). The Consumer may not normally use the Goods; otherwise, upon withdrawal from the agreement, they may be charged additional costs related to the reduction in value.
  15. The right to withdraw from the agreement does not apply to the Customer in relation to agreements specified in Article 38 of the Act of May 30, 2014, on Consumer Rights, including situations where:
    • the service has been fully performed with the Consumer's explicit consent, who was informed before the service began that they would lose the right to withdraw from the agreement once the service was fully performed;
    • the price or remuneration depends on fluctuations in the financial market that are beyond the Seller's control and may occur before the withdrawal period expires;
    • the subject of the service is a non-prefabricated item, made to the Consumer's specifications or serving to meet their individualized needs;
    • the subject of the service is an item that is liable to deteriorate quickly or has a short shelf life;
    • the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery;
    • the subject of the service is items that, after delivery, are inseparably combined with other items due to their nature.

§10 Complaint Procedure

  1. To properly file a complaint, the Customer should provide their details, such as: name and surname or company name, residential address or company headquarters address, and email address, the subject of the complaint, if possible, the order number, along with the time period the complaint concerns, and the circumstances justifying the complaint (a description of the issue), or what features the ordered Goods lack that, according to the Seller's assurances or the way they were presented to the Customer, they should have had. If the Consumer has difficulties and does not know how to construct a complaint regarding defects in the Goods, they may use the form provided as Annex 2 to these Terms and Conditions. This is solely a facilitation for the complaint process and is not a requirement for the effectiveness of the complaint.
  2. If the Customer is a Consumer, they may request the replacement of the Goods with ones free of defects instead of the remedy proposed by the Seller, or instead of replacing the Product, they may request the removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Customer is impossible or would involve excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free item, the type and significance of the identified defect, and the inconvenience to the Customer caused by an alternative method of resolution are taken into account.
  3. Unless otherwise provided by separate regulations, the entrepreneur is obliged to respond to the Consumer's complaint within 14 days from the date of its receipt. If the entrepreneur does not respond to the complaint within the specified period, it is considered that the complaint has been accepted. The response to the complaint is provided to the Consumer in writing or on another durable medium (e.g., USB drive or CD/DVD).
  4. A claim regarding withdrawal from the agreement, if not resolved within the specified period, does not equate to the acceptance of the submitted complaint.

§11 Liability

  1. The Customer is not entitled to:
    • post personal data of third parties or distribute images without the required permission or consent of the third party concerned;
    • post content of an advertising and/or promotional nature that is inconsistent with the purpose of the store's operations.
  2. It is prohibited for the Customer to post content, in particular:
    • with the intent to violate the personal rights of third parties;
    • posted in bad faith or that could be considered as such;
    • that would infringe the rights of third parties, including copyrights, related rights, industrial property rights, trade secrets, or confidentiality clauses, especially those classified as secret or strictly confidential;
    • containing offensive or threatening language directed at others, or statements commonly considered offensive, such as vulgarities;
    • that would harm the legitimate interests of the Seller;
    • sending or posting unsolicited commercial information (spam) within the Online Store;
    • that would otherwise violate good practices, applicable laws, social norms, or customs.
  3. Upon receiving a notification from a third party, an authorized entity, or a state authority, the Seller reserves the right to modify or remove content posted by the Customer if it is found to violate these Terms and Conditions or applicable laws. The Seller does not monitor posted content on an ongoing basis.

§12 Out-of-Court Complaint and Claim Resolution Methods

  1. Information on out-of-court complaint and claim resolution methods, as well as access to these procedures, is available at the offices and websites of district (municipal) Consumer Ombudsmen, social organizations whose statutory tasks include Consumer protection, Provincial Trade Inspection Inspectorates, and at the following addresses of the Office of Competition and Consumer Protection:
  2. The Consumer has the following options, among others, for out-of-court complaint and claim resolution:
    • submitting a request to the Provincial Trade Inspection Inspector to initiate mediation proceedings for an amicable resolution of the dispute;
    • submitting a request to the permanent Consumer Arbitration Court operating at the Provincial Trade Inspection Inspector to resolve the dispute arising from the concluded agreement, address: www.uokik.gov.pl/wazne_adresy.php;
    • seeking free legal assistance, e.g., from the Consumer Federation – website address: www.federacjakonsumentow.org.pl;
    • For cross-border disputes, the European Consumer Centres Network (ECC-Net) provides assistance. Addresses of these institutions are available on the European Consumer Centre's website: www.konsument.gov.pl.
  3. The Consumer may also use the online dispute resolution platform (ODR platform) in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for Consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (ODR Regulation). The ODR platform is available at: http://ec.europa.eu/consumers/odr/. The European ODR platform provides a single point of access for Consumers and traders to resolve disputes concerning contractual obligations arising from online sales agreements: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL.
  4. Using out-of-court complaint and claim resolution methods is voluntary and may only occur if both parties to the dispute, i.e., the Seller and the Customer, agree to it.

§13 Provisions for Entrepreneurs

  1. The regulations and provisions in this section apply exclusively to Customers and Service Recipients who are not Consumers.
    1. The Seller reserves the right to withdraw from the sales agreement concluded with a Customer who is not a Consumer within 14 calendar days from the date of its conclusion. Withdrawal from the sales agreement may occur without providing a reason and does not entitle the non-Consumer Customer to any claims against the Seller.
    2. In the case of returns during the loyalty program, the return period for mutual benefits may be extended.
    3. The Seller has the right to limit the available payment methods to several or one for specific or all Goods. The Seller may require full or partial prepayment, regardless of the chosen payment method and the fact of concluding the sales agreement.
    4. The risk of accidental loss or damage to the product passes to the Buyer upon the Seller handing over the ordered product to the carrier. At the moment the ordered product is handed over to the carrier, all benefits and burdens associated with the Goods also pass to the non-Consumer Customer. The Seller is not liable for loss, shortage, or damage from the moment the carrier takes possession of the product until it is delivered to the Customer.
    5. A non-Consumer Customer is obliged to inspect the shipment in a manner customary for such shipments. If they find that there has been a loss or damage to the product during transport, they are required to take all necessary actions to establish the carrier's liability.
    6. The Seller informs that, in accordance with Article 558 § 1 of the Civil Code, liability under the warranty for the product towards a non-Consumer Customer is excluded.
    7. The Seller's liability is limited, both for individual claims and for all claims in total, to the amount paid. The Seller is only liable for typical damages foreseeable at the time of concluding the agreement and is not liable for lost profits.
    8. All disputes between the Online Store and a non-Consumer Customer will be submitted to the court competent for the Seller's registered office.

§14 Final Provisions

  1. The Online Store honors all rights of Customers provided for by applicable law.
  2. If applicable law grants Consumers more favorable mandatory and required legal regulations than those contained in these Terms and Conditions, the relevant provisions of the Terms and Conditions are directly replaced by specific norms of applicable law and are binding on the aforementioned owner.
  3. All content posted on the Online Store's website (including graphics, texts, page layout, and logos) is protected under copyright law and is the exclusive property of the Seller. Using this content without the Seller's written consent results in civil and criminal liability.
  4. The store owner, as the personal data administrator, informs you that:
    • providing data is always voluntary but necessary to process the order;
    • the person providing their personal data has unlimited rights to access, correct, delete (the right to be forgotten), restrict processing, transfer data, and withdraw consent at any time without affecting the legality of processing;
    • data may be disclosed to appropriate state authorities if required by law;
    • the basis for processing personal data will be Article 6(1)(a) and the content of the General Data Protection Regulation (GDPR);
    • personal data will be stored and processed for the period necessary to complete processing and fulfill the order, but no longer than 3 years (2 years for complaints and 1 year for other claims or exceptional situations);
    • the person providing their personal data has the right to file a complaint with the Personal Data Protection Office (UODO) if they believe that the processing of personal data related to the order violates the provisions of the General Data Protection Regulation of April 27, 2016.
  5. Regarding the processing of personal data, the European Commission has not determined an adequate level of protection through a decision, but the data will be appropriately secured using IT/legal solutions and measures.
  6. Your data will be processed automatically, including in the form of profiling.
  7. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law apply, in particular:
    • The Act of March 2, 2000, on the protection of certain Consumer rights and liability for damage caused by a dangerous product (Journal of Laws 2000 No. 22, item 271, as amended);
    • The Act of July 27, 2002, on specific terms of Consumer sales and amendments to the Civil Code (Journal of Laws 2002 No. 141, item 1176, as amended);
    • The Act of April 23, 1964, Civil Code (Journal of Laws 1964 No. 16, item 93, as amended);
    • The Act of July 18, 2002, on the provision of electronic services (Journal of Laws 2013, item 1422);
    • The Act of June 30, 2000, Industrial Property Law (Journal of Laws 2001 No. 49, item 508, as amended);
    • The Act of February 4, 1994, on copyright and related rights (Journal of Laws 2006 No. 90, item 631, as amended);
    • The Act of May 30, 2014, on Consumer rights (Journal of Laws 2014, item 827).
  8. The amended Terms and Conditions bind Customers if the requirements specified in Article 384 of the Civil Code are met (i.e., the Customer has been properly notified of the changes).
  9. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as:
    • changes in legal regulations;
    • changes in payment and delivery methods;
    • changes in currency exchange rates;
    • changes in the method of providing electronic services covered by the Terms and Conditions;
    • changes in the Seller's data, including email address and phone number.
  10. Changes to the Terms and Conditions do not affect orders already placed and being processed; the Terms and Conditions in effect at the time of placing the order apply to them. The Seller informs about the intended changes on the store's website at least 30 days in advance. If the amended Terms and Conditions are not accepted, Service Recipients may terminate the agreement with immediate effect within 30 days of receiving the notification.
  11. Disputes arising from the provision of services under these Terms and Conditions will be submitted to the Common Court chosen by the Customer who is also a Consumer, in accordance with the relevant provisions of Polish law.
  12. Attachments to the Terms and Conditions are an integral part of it.
  13. The sales agreement is concluded in Polish, in accordance with the Terms and Conditions.
  14. Customers of the aforementioned store can access these Terms and Conditions at any time via a link on the main page of the website and download and print it. However, commercial use is subject to protection by the LEGATO Law Firm.
  15. The Terms and Conditions come into effect on June 7, 2025.

Copyright Notice for the Sales Terms and Conditions

The owner of all material copyrights to this Sales Terms and Conditions template is the LEGATO Law Firm, which has granted this store a non-exclusive and non-transferable right to use this Sales Terms and Conditions for purposes related to its own online commercial activities and extends legal protection to the aforementioned document for the duration of the agreement. Copying and distributing this Sales Terms and Conditions template without the consent of the LEGATO Law Firm is prohibited and may result in both criminal and civil liability. Online sellers can learn more about the possibility of using the Sales Terms and Conditions template on the website http://www.kancelarialegato.pl/.

Attachments:

Withdrawal Form
Complaint Form