Loyalty program terms and conditions

1. Organizer Information

The organizer of the loyalty program is a company with its registered office at:

  • Morenowa 29, 09-500 Gostynin
  • Tax ID: 9710723155

2. Organizer Contact Information

  • Correspondence address: ZŁOCISTO ANNA KASZEWSKA, ul. Mickiewicza 14, 05-200 Wołomin
  • Email: [email protected]
  • Phone: 881-068-271

3. Glossary of Definitions

  • Participant – An individual or company that has joined the loyalty program in accordance with these terms and conditions.
  • Organizer – ZŁOCISTO ANNA KASZEWSKA, the organizer of the loyalty program.
  • Account status – The level of a customer’s account, which provides specific benefits depending on the total value of purchases made.
  • Spending threshold – A level achieved by the customer, determined by the total spending on purchases made in the organizer's online store.
  • Permanent discount – A percentage discount on the entire assortment, applied automatically, which cannot be combined with other promotions.
  • Return period – An extended period for returning products, depending on the account status.
  • Warranty – A product protection period that can be extended depending on the account status.
  • Free jewelry renovation – A free jewelry renovation service available to participants with the highest account status.

4. Program Duration

The organizer's loyalty program does not have a specified end date. The organizer reserves the right to terminate the program, notifying participants in advance (see point 10).

5. Conditions for Participation in the Program

An individual or company can become a participant in the program by:

  1. Creating an account on the website www.zlocisto.pl.
  2. Agreeing to participate in the loyalty program and accepting these terms and conditions.
  3. Subscribing to the newsletter.

6. Rules of Participation in the Program

Participants increase their account status by making purchases on the website www.zlocisto.pl. The system automatically sums up the value of all purchases made on the same registered account, without time limits.

7. Benefits of Participation in the Program

Benefits depend on the participant's account status:

  • Bronze status (joining the program):
    • Permanent discount: 3%
    • Warranty extension: 1 month
    • Extended return period: 30 days
  • Silver status (spending over 1,000 PLN):
    • Permanent discount: 5%
    • Warranty extension: 2 months
    • Return period: 60 days
  • Platinum status (spending over 3,000 PLN):
    • Permanent discount: 8%
    • Warranty extension: 3 months
    • Return period: 90 days
  • Diamond status (spending over 5,000 PLN):
    • Permanent discount: 10%
    • Warranty extension: 6 months
    • Return period: 180 days
  • Golden status (spending over 8,000 PLN):
    • Permanent discount: 15%
    • Warranty extension: 12 months
    • Return period: 360 days
    • Free jewelry renovation*

*Renovation applies to products made of gold and silver. Products made of leather, steel, string, etc., are not eligible for renovation.

8. Complaint Procedure

  1. Complaints regarding the loyalty program should be submitted via email to [email protected] or in writing to the organizer's address.
  2. The organizer will review the complaint within 14 days and inform the participant of the outcome in writing or via email (if the participant consents).

9. Withdrawal from the Program

Participants may withdraw from the program at any time by submitting a statement via email, in writing, or by phone. Withdrawal of consent for data processing means withdrawal from the program.

10. Changes to the Terms and Conditions

The organizer reserves the right to change the program's terms and conditions. Participants will be informed of any changes at least 30 days before they take effect.

11. Privacy Policy – GDPR

  1. The organizer of the program is the administrator of participants' personal data.
  2. Participants' personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR) for purposes related to the implementation of the loyalty program.
  3. Participants have the right to:
    1. Access their personal data
    2. Correct their data
    3. Delete their data ("right to be forgotten")
    4. Restrict data processing
    5. Transfer their data
    6. Object to data processing
  4. Participants' personal data may be processed for marketing purposes only with their voluntary consent.
  5. For questions or concerns regarding the processing of personal data, participants may contact the organizer via email: [email protected].